Terms and Conditions

WHERE DO YOU DELIVER?
A. We are only in Georgia and South Carolina selected areas. Enter your zip code to see if you can order on our order site. If you are interested in franchising FLUX in your area, to insure LOCAL farm to table quality, contact us for more information. We will set you up! fluxnourishment@gmail.com Subject: FRANCHISE FLUX

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DO I HAVE TO BE HOME IN ORDER TO RECEIVE MY MEALS?
A. No. If no one is home at the time of delivery, the cooler will be left on the porch.

 

WHAT DO I DO WITH MY COOLER AND ICEPACKS WHEN I RECEIVE MY DELIVERY?
A. Please keep the icepacks in the cooler so they do not bleed, run or sweat on your personal belongings. These are FLUX owned products. You will be responsible to drop off, or keep to swap the cooler and icepacks for another cooler.

 

WHAT DO I DO WITH MY COOLER AND ICEPACKS?
A. If you plan to receive another delivery in the next three weeks, please keep your ice packs in your cooler and swap the empty cooler with icepacks at your drop site or place on your front porch the day before the next expected delivery. If you will not receive a delivery in the next two weeks, please kindly drop the cooler with icepacks at any of the listed drop spots. If you do not return or swap the cooler, you will be charged a $10.00 fee for the items.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. Refer to our calendar to see when your order will begin. Please remember we require orders to our local farmers 5 days in advance. Orders placed by noon on Wednesdays can be received as soon as the following week. Orders placed after the noon deadline cannot be processed until the next cycle. We want it fresh!

 

WHAT IS THE BEST WAY TO STORE THE MEALS?
A. You must store meals in your fridge. They keep up to five days. The expiration date is written on the container.  

 

HOW LONG CAN I KEEP FLUX PRODUCTS IN THE REFRIGERATOR OR FREEZER?
A. Since FLUX products are preservative free, they can be kept only five days in the fridge, or may be frozen no more than two weeks. Please defrost fully before heating.

 

DO YOU ACCEPT RETURNS?
A. Because we produce a perishable product, we CANNOT accept returned food items. Our customer service will work with you to send a replacement meal or a partial refund.

 

IS YOUR PACKAGING GOOD FOR THE ENVIRONMENT?
A. Our meals are packed in 100% compostable carton trays or 100% BPA-free plastic pouches. We have worked hard to find the most environmentally friendly packaging in consideration that not all our customers recycle. Therefore, You must compost or trash your product. They should not be recycled. More specific information is on the product information site.

 

WHAT IS THE SUBSCRIPTION BILLING POLICY (recurring orders)?
A. Recurring Billing Policy for Subscription Meal Plans: By enrolling in our subscription meal plans, you agree you are purchasing an auto-renewal subscription and will receive deliveries according to the frequency selected until you pause or cancel. Your credit card will be charged the total cost of each shipment at the time the order processes. You may pause or cancel your subscription at any time by signing into your account, heading to your ‘My Account’ page and clicking on ‘Manage Subscriptions’. You will receive an email before your order processes and you will have 3 days to modify, skip or cancel. Once the order processes, as reflected in your ‘Order History’ page.

Because we produce a perishable product, we CANNOT accept returned food items. We will promptly issue a replacement credit for any food item or meal that was damaged, spoiled, or impaired as a direct result of shipping or delivery.

 

HOW DO I MANAGE MY SUBSCRIPTION (recurring order)?
A. To manage your Flux subscription (recurring order) follow these instructions: 1) Go to ‘My Account‘ page. 3) Click on ‘Manage Your Subscriptions’ on the left side of the page; 4) A list of your recurring orders will appear; A reminder on your cooler, if you cancel, you must return the cooler and icepacks or you agree to be charged a fifteen dollar ‘no return’ fee

 

I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR MEALS?
A. All our products are purely plant-based, gluten Free, and dairy-Free, peanut free, and refined sugar free. We do use other nuts, seeds and legumes. We recognize that some of our customers have allergies or sensitivities to nuts, gluten, soy, and other food items. At Flux we take every precaution to ensure that cross contamination of ingredients does not occur in our production facility, but please be aware that our meals are produced in a plant which processes foods containing wheat, soy, nuts and seeds. When completing the address entry form, please add your ‘other allergy’ to the question response and take note, it is the customer’s full responsibility to be aware of their allergy and communicate with Flux if a sensitivity or allergy exist.

 

ARE ALL OF YOUR PRODUCTS GLUTEN-FREE?
A. Yes, but they are made in a facility where gluten is used.

 

IS THERE A POSSIBILITY OF CROSS CONTAMINATION IN YOUR FACILITY?
A. Flux Nourishment takes every precaution to ensure that cross contamination of ingredients does not occur in our kitchens, but please be aware that our meals are produced in community commercial kitchens which process foods containing gluten, wheat, soy, nuts, seeds, refined sugar and animal products. Flux does not use any animal products or byproducts. We also use very little oil, and mostly offer natural oils as an added sauce, which may be used or left out by customer choice. We strive to prevent all cross contamination to the best of our abilities as a dual-purpose commercial kitchen, but we do NOT recommend our products for people with celiac disease or similarly severe allergies. We recommend that consumers with celiac purchase food products from an alternative service that uses a single-purpose, certified gluten free commercial kitchen facility.

 

ARE YOUR MEALS ORGANIC?
A. All our meals are made with organic ingredients. Over 90% of the ingredients we use are organic.

 

DO YOUR MEALS HAVE PRESERVATIVES?
A. There are no added preservatives

 

DO YOU HAVE SOY-FREE PRODUCTS?
A. We do not advertise soy free, but do only cook with minimal soy products

 

HOW DO I PREPARE MY MEALS?
A. The label on each meal contains a clear set of instructions for preparation. Please follow instructions for heating, freezing and refrigeration. There are also expiration dates on each item. All meals are best eaten fresh.

 

WHAT ABOUT THESE MEALS FOR KIDS?
A. Our dishes are centered on bringing the whole family back around the dinner table. Therefore, most dishes are made with our own children in mind. The family option in particular offers our closest dose of southern comfort, like our mac n’ peas.

 

DOES FLUX HAVE PICK UP SITES?
A. Yes, we collaborate with many of the locally owned small businesses; please refer to our pick up site list, which we add to on a regular basis.

 

WHAT IF I HAVE A QUESTION ABOUT MY BILL OR OTHER SERVICES?
A. If you have any questions, please contact our customer service team at fluxnourishment.org or call 912-376-FLUX, or our COO directly at 912-663-6817 and leave a message